How to use a voucher

If you have received a general or emergency dental treatment voucher, please contact a dentist from the list below as soon as possible and tell them you have a voucher. The private dental clinic will offer you their next available appointment.

Please ensure that you keep your appointment or notify the dentist if you are unable to attend, as these appointments are limited and high in demand.

If the private dentist can't see you in the voucher time frame, please contact another private dental provider on the list.

Find a participating private dental provider

Vouchers can only be used with providers on the list below.

At your appointment

You must give the private dentist your voucher number, Medicare Card, photo identification and any concession cards (current pension card, Health Care Card or Seniors Card).

Vouchers cover certain treatments and a set dollar amount only. Once treatment has been completed and you’re satisfied with the treatment, you will need to sign the voucher.

You will not have to pay fees or a ‘gap’ payment for treatment provided under the voucher. However, you may choose to pay for more treatment.

Additional treatment

You may agree to pay for extra care at your appointment, privately and independently of the voucher (for example teeth whitening), this becomes a separate arrangement between you and the provider.

• Any additional care should be agreed upon before treatment starts, and an estimate of costs provided.
• Patients may choose to use their private health insurance for extra treatment items, separately to the voucher.
• Sunshine Coast Health never issue refunds for any work completed by a private dentist and paid for under a private agreement between you and the private dentist.

If you are unsure if further treatment should be covered by Sunshine Coast Health, please contact the Sunshine Coast Oral Health Service on 1300 300 850 for advice.

After your appointment

If you have any concerns about the treatment provided, please contact the treating dentist in the first instance. If you need further support please contact the Sunshine Coast Oral Health Service on 1300 300 850.

If you or the dentist thinks you need more treatment:

• Emergency vouchers: You should contact the Sunshine Coast Oral Health Service on 1300 300 850.
• General vouchers: The dentist will advise us, and we will arrange this. There may be a delay of several weeks before we contact you.

If no more treatment is needed at this time, but you would like to receive treatment again in the future, you will need to:

• go back on a waiting list
• wait at least 6 weeks after your last appointment
• contact the Sunshine Coast Oral Health Service on 1300 300 850.